Tech Support

Remote Support Session with Anydesk
Once the appointment has been arranged between you and the natific Support Team, further steps are needed to get ready to the Remote Support Session. Throu...
Tue, 10 Dec, 2019 at 8:13 AM
Feasibility for Textile Mills (Support by natific Team)
If you have received the feasibility document from your Brand or Retailer, and you request support or you just have questions of the processes our Feasibili...
Fri, 31 Mar, 2023 at 4:21 PM
Request Form - Color Development Support
Do you have difficulties in dyestuff selection?  What if the suggested recipes from given color standards cannot be matched in your facilities? Have y...
Tue, 16 Jul, 2019 at 10:22 AM
Data Hygiene
Handle Data  In order to have the best Color Supply Chain experience on the long run, we have considered to create a brief summary of the optimal Data H...
Wed, 5 Jun, 2019 at 4:22 PM
Reporting Issues and Bugs
Report a Bug As natific is committed to provide a great user experience, the importance of the issue reporting process has became top priority. We do our b...
Tue, 16 Jul, 2019 at 10:24 AM
Support for Windows XP Users
Browser requirements on Windows XP As Windows XP is not cutting edge software anymore, you might experience some difficulties when you are trying to rea...
Thu, 6 Dec, 2018 at 3:52 PM
Windows 7 - secure connection support
Please forward these instructions to your IT team and ask them to perform the update! natific is committed to securely transfer information from its cus...
Tue, 25 Aug, 2020 at 12:07 PM
QcExpress - how to resolve "error occurred when initiating the login process"
QcExpress is authenticating user via the natific SSO and to do this it needs to start a temporary local web server on one of these ports: 45656 42684 48...
Tue, 25 Jan, 2022 at 10:20 AM